The first step is to set up a new client meeting is by calling or by clicking book now anywhere on our website and filling out the simple form. We will be in touch with you within one business day to schedule. We can schedule this within a week, often sooner. Once you've had your new client meeting you can begin requesting services and get on our schedule!

Yes, we carry liability insurance that covers our entire team. All of our staff members are employees covered by our worker's compensation policy. You never have to worry about someone being injured on your property because they are fully covered as our team members.

We utilize lockboxes, keypads, and garage door pads to enter clients homes. We do not take keys into our possession. If you need help troubleshooting entry for a walker, please contact us - we can help!

Each client selects a three hour time window for the walker to arrive. Puppies need more frequent potty breaks and more accurate timing for walks, and so we offer a 1 hour time window for puppies under 4 months. We also offer an add on service called "VIP Time Window" so that if you would like a narrow time window of 1 hour for your pet's visit, we can accommodate that. 

After every visit you will receive a detailed update through our client portal (and app if you decide to download it!) from your pet caretaker with photos describing all the fun adventures your pet had! 

We are a professional pet care company and operate as a team. Our team members go through a rigorous 7 stage hiring process to ensure they are the very best at what we do. We hire less than 1% of applicants. We train a few walkers on every client/pet to ensure continuity of service in the event one of our team members is out sick or has an emergency. 

We have an additional $5 charge for visits after 5pm or on evenings and weekends when we have staff available, as we pay our team a premium rate for after hours care.

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We perform regularly scheduled recurring services on all major holidays except Thanksgiving Day and Christmas Day, so please remember to cancel your recurring services if you do not want care on holidays.

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We charge holiday pricing on the following holidays:

New Year’s Day

Easter Saturday and Sunday

Memorial Day and preceding weekend

Juneteenth

Independence Day

Labor Day and preceding weekend

Columbus Day

Thanksgiving Day, Black Friday, and following weekend

Christmas Eve and Christmas Day

New Year’s Eve

Holiday pricing is an additional $15/day.

We ask for schedule requests on Wednesdays for the following Monday-Sunday to ensure your place on the schedule, but we always do our best to accommodate late and last minute requests! It is rare that we are not able to fit you in with a day's notice!

We automatically charge cards on a weekly basis for your services. No need to log in to make a payment!

We have over a decade of experience and have been trusted in the homes of hundreds of pet care owners just like you. The owner of Buffalo Dog Walkers built and ran Rochester Dog Walkers - the leading and premier dog walking company in western NY from 2016-2021, before selling it during the pandemic, and you can see over 50 five star reviews on Google from his time carefully leading the company. Please check reviews on Google, Yelp, and NextDoor, and if you would like additional references, we are happy to provide those!

For dog walk or puppy visit cancellations, please let us know 24 hours before the beginning of your visit window in order to receive a credit to your account. If you cancel less than 24 hours before the beginning of your walk window, you will still be charged for your visit.

For pet sits, we ask for cancellations 48 hours before the beginning of your first visit of the pet sit to receive a credit to your account for any of the visits in your pet sit. Cancellations with less than 48 hours notice before the beginning of your first visit will not receive a credit, as we only have a handful of spots available weekly for pet sits and hold the spot for care for your pet.

To use your credit in the future, just send us an email at beau@buffalodogwalkers.com and we will be happy to apply to a future invoice.