Effective date: September 7, 2026

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Buffalo Dog Walkers (operated by Buffalo Dog walkers LLC, “we,” “us,” or “our”) respects your privacy. This policy explains how we collect, use, and disclose personal information through buffalodogwalkers.com, our inquiry and booking processes, and our pet-care services.

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Information we collect

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Depending on how you interact with us, we collect:

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• Contact and inquiry information: your name, email address, phone number, service address or ZIP code, requested services, and information you include in messages or forms.

• Pet-care and household information: your pets’ names, routines, feeding instructions, behavior, medications and care needs; veterinarian and emergency-contact details; and scheduling and home-access instructions you provide to arrange service. Please provide access codes and other sensitive instructions through the designated client system rather than public website forms.

• Account and service records: bookings, agreements, communications, visit notes, pet photos, invoices, and payment status.

• Payment information: information needed to process payments through our payment providers. 

• Website information: information such as IP address, browser and device type, pages visited, referring pages, and interactions with our website, collected through website technology and enabled tools. See “Cookies and website tools” below.

 

When you give us another person’s contact details, such as an emergency contact, please make sure you have permission to do so.

 

How we use information

 

We use information to respond to inquiries, assess service availability, arrange Welcome Sessions, create and manage client accounts, schedule and provide pet care, share visit updates, process payments, and support clients. We also use information to maintain business records, troubleshoot our website and services, prevent misuse, and meet legal obligations.

 

Where applicable, we use contact information to send promotional communications consistent with your preferences and required consent. 

 

When we share information

 

We disclose information as needed to:

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• Team members who coordinate or provide your pet’s care.

• Service providers supporting website hosting, client management, scheduling, communications, payment processing, and business administration. Our website uses Wix, and our customer relationship management system is CritterCRM. 

• Your designated emergency contacts or veterinary providers when needed to coordinate care or address an emergency.

• Professional advisers, insurers, authorities, or other parties when reasonably necessary to comply with law, respond to legal requests, resolve claims, or protect people, pets, property, or legal rights.

• Parties involved in a proposed or completed business sale or restructuring, subject to applicable confidentiality and legal requirements.

 

Cookies and website tools

 

Our Wix website uses cookies and similar technologies for website operation and security. Additional tools may collect information for analytics, advertising measurement, or personalization when enabled.

 

You can manage cookies through your browser settings. Blocking some cookies may affect website functionality. Browser cookie controls do not necessarily stop every type of tracking.

 

Emails and text messages

 

We use the contact details you provide to communicate about inquiries, bookings, payments, and pet care. You can unsubscribe from promotional emails using the unsubscribe link or by contacting us. 

 

Pet photos

 

We take photos of pets during visits to share updates with their owners. We also use pet photos on Buffalo Dog Walkers’ social media accounts, as described in our service agreement. Photos posted on social media are publicly visible and subject to the platform’s privacy practices.

 

If you have questions or concerns about a photo of your pet or wish to ask us not to use photos of our pet on our social media, contact us at info@buffalodogwalkers.com.

 

Retention and security

 

We retain information for the purposes described in this policy, taking account of ongoing service needs, recordkeeping obligations, dispute resolution, and legal requirements.

 

We use reasonable safeguards designed to protect personal information. No internet transmission or storage system is completely secure.

 

Your choices and requests

 

Contact info@buffalodogwalkers.com to request access to, correction of, or deletion of your information, or to update your communication preferences. We may need to verify your identity. We will respond as required by applicable law; some records may need to be retained for legal or legitimate business purposes.

 

Children’s privacy

 

Our website and booking services are intended for adults arranging pet care, not children under 13. If you believe a child has provided personal information, contact us so we can investigate and take appropriate action.

 

Other websites

 

Links to third-party websites and services are subject to those providers’ privacy policies. This policy describes Buffalo Dog Walkers’ practices, not every independent use of information by another provider.

 

Policy updates

 

We may update this policy as our practices change. The effective date will identify the current version. We will provide additional notice where required by law.

 

Contact us

 

Buffalo Dog Walkers
Email: info@buffalodogwalkers.com
Website: https://www.buffalodogwalkers.com
Mailing address: 4498 Main St Suite 4 1493, Buffalo, NY 14226